Terms & Conditions

Shipping Policies

We ship to any address in the United States, including Alaska and Hawaii. International shipping is also available on most products. Call 1-818-999-1888 (M-F from 8-5 PST) and ask for your Sales Representative or Customer Service for details.

Carriers will be chosen depending on item characteristics, such as weight and size. Shipping and handling charges are the responsibility of the customer unless previous arrangements or contracts are in place. Freight charges will be prepaid and added to the invoice total. Andwin-ABP will ship Collect upon request.

Andwin-ABP will ship via any carrier requested, however, requesting a carrier that Andwin-ABP doesn’t currently work with may delay your order. Andwin-ABP uses all major carriers, such as UPS and FedEx for ground services, plus all major LTL carriers for freight services; i.e. Stevens Global, Roadway, UPS Freight and Bullet Freight. Products may ship from various locations at the discretion of Andwin-ABP.

Note: Next Day Air or 2nd Day Air Rush Shipments are available, These orders have to be placed before 12 PM PST to allow for picking and packaging.

Receiving Your Order

When you receive your order, please follow these guidelines:

Carefully unpack and inspect all merchandise, taking care not to damage the original packaging.

Do not throw away any of the packaging materials, such as boxes, instructions, inserts, bags, etc., until you are sure you want to keep the products. Keep your packing slips for future reference.

Returning Merchandise

If there are any problems with your order and it is necessary to return merchandise, please follow the instructions below.

Should you need to return merchandise, please notify our customer service department at 1-818-999-1888 (M-F from 8-5 PST) and request a return authorization number and address to ship the product to.

Returns must be made within 20 days of the invoice date and must be unused, in brand new condition. All returns must be in its original, undamaged manufacturer’s packaging and include all packaging materials; i.e. instruction manuals, inserts, bags, cables, connectors and the original blank warranty card.

Products which are defective at time of receipt by customer, and products not supplied in accordance with customers written specifications, will receive full credit. Products ordered in error will receive partial credit (unless identified as not acceptable for return) and will be subject to a 20% restocking fee and/or a handling charge. Returns and credits will not be accepted for the following products: discontinued items, personalized or customized items, non stock items supplied to and/or inventoried for customer as an accommodation, outdated items, shelf-worn or used and defaced items, sterile items and reagents which have been opened. Also Andwin-ABP will not accept returns of any chemicals or refrigerated/perishable items.
Acceptance of return for special order items is conditional based on the terms of return from the manufacturer or supplier.

If damage occurred during transit, please do not dispose of the packaging. Contact the carrier for inspection and file a claim with the carrier.

When returning items, they must be sent freight prepaid. Returns sent C.O.D. or “shipping charges collect” will be refused.

Credit will be given only for items that we receive and inspect. To avoid any complications, be sure that you insure your return shipment.

All returns will be subject to a minimum 20% restocking charge, if accepted. For any questions about a return, please contact customer service at 1-818-999-1888 (M-F from 8-5 PST).

Payment Info

We accept Visa and MasterCard. You can safely enter your credit card number on our 128 bit secure server, which encrypts the credit card information you send ensuring your personal information is safe and secure during your transaction. As a further level of security, we do not store credit card numbers on our website servers. Andwin also accepts wire transfers, for bank name and routing number, please contact our customer service group at 1-818-999-1888.

Purchase Orders & Credit Terms

We provide credit terms to credit approved customers only. To set up an account with credit terms, please download our credit app on this site, located under New to ABP at the top of the page.

Sales Tax

In accordance with applicable state and local laws, we are required to charge sales tax in the following states.

California – Florida – Louisiana – North Carolina – Illinois – Kansas – Massachusetts – Maryland – Connecticut – Mississippi – Rhode Island – Wisconsin – South Dakota – District of Columbia – Tennessee

Disclaimer of Warranty

Despite the efforts of Andwin-ABP to provide accurate information, it is not possible to completely ensure that all information is current and correct. The materials contained on the server could include technical inaccuracies or typographical errors. Andwin-ABP does not assume responsibility or liability for any actions taken as a result of using the server. Further, Andwin-ABP assumes no responsibility for errors or omissions in the materials on the server. THESE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Andwin-ABP further does not warrant the accuracy or completeness of information, text, graphics, links or other items contained within these materials. In no event shall Andwin-ABP be liable for any special, indirect, incidental or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of, or in connection with, the use of the materials. The materials are subject to change without notice and do not represent a commitment of Andwin-ABP.
All products and services referenced on the server are provided subject to the applicable terms and conditions.

Copyrights

These materials are provided by Andwin-ABP as a service to the public and are to be used for personal informational purposes only. Reproduction without the express written permission of Andwin-ABP is strictly prohibited. Andwin-ABP is not responsible for any other web sites that are hyper-linked to, or from, the Andwin-ABP web site.